Center for the Complete Management of Mobility in the City of Granada in English

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FAQ

Frequently Asked Questions about Mobility in Granada

FAQ



Regulated parking

Are motorbikes exempt of payment if they occupy one of the O.R.A. parking place?

Yes, they don´t have to pay anything.

In order to the article 1 of the Regulatory Ordinance of the Limited Parking Streets, the target is the traffic fluency, and 3.1 that excludes specifically motorbikes, mopeds and cycles of the payment and the time limits made for each area, the mentioned vehicles appear exempt of payment and time limit.


I live in Granada in a rented flat and i am registered in other city, can i get an O.R.A. card to park in my district?

No, because you have to be registered in the address you are requiring the card for and in the vehicle movement license may appear the same address.

In order to the Regulatory Ordinance of the Limited Parking Streets, to get a card the requirements, among others, are that the applicant is registered in the address that requires the card (being one of the streets where this limitation Works) and the vehicle movement license has the same address too. Although at City Council of Granada web page, you can find an application form, where explains all documents to attach.


I am registered in other city, can I get an O.R.A. card to park in my district?

No, because you have to be registered in the address whose requires the card and in the vehicle movement license must appear the same address.

In order to the Regulatory Ordinance of the Limited Parking Streets to get the card, the requirements needed , among others, are that the applicant is registered in the address whose requires the car(in one of the streets with limited zone), and the vehicle movement license have the same address.
Although, you can find the application form at Ayuntamiento de Granada web page, where explains all documents to attach.


The vehicle movement license is from another city, can I get an O.R.A. card?

No, because you have to be registered in the address whose you require the card and in the vehicle movement license should appear the same address.

In order to the Regulatory Ordinance of the Limited Parking Streets, to get the card, the requirements needed , among others, are that the applicant is registered in the address whose requires the car(in one of the streets with limited zone), and the vehicle movement license have the same address.
Although, you can find the application form at the Ayuntamiento de Granada web page, where explains all documents to attach.


Access Control

What are the working hours of the bollard control points of the Albaicin district?

The access control of Pages and San Luis work from 11 to 14 hours and from 20 to 24 (extending to 7:00am on Thursday, Friday, Saturday and bank holiday eve) Elvira and Reyes Catolicos from 7:30 to 24:00 (monday-wednesday non bank holiday) and 24 hours (rest)

For the access controls of Pagés and San Luis (High Albaicin):
Morning working hours: from 11:00 to 14:00 every day of the week
Afternoon working hours: from 20:00 to 0:00 every day of the week but Thursday, Friday, Saturday and bank holiday eve, that changes to 20:00 to 07:00am hours.

For the access control of Elvira and Reyes Católicos (Down Albaicin, accesses to Plaza Nueva):
From Monday to Thursday (when they are not bank holiday or bank holiday eve)from 7:30 to 24:00.
Friday, Saturday, Sunday, bank holiday and bank holiday eve: 24 hours.


What are the working hours of the restricted areas controlled by camera?

It is not allowed to use the bus lane from 7:30 to 22:00 every day of the week.

Gran Via de Colon, bus lane from Monday to Sunday from 7:30 to 22 h.
Reyes Catolicos: from Monday to Sunday from 7:30 to 22 h
San Matías: from Monday to Sunday from 7:30 to 22 h
Recogidas: from Monday to Sunday from 7:30 to 22 h
Acera del Darro: from Monday to Sunday from 7:30 to 22 h
Avenida Constitución (bus lane): from Monday to Sunday from 7:30 to 22 h
Tablas st.: Labour days from 8:00 to 14:00 and from 16:00 to 20:00 h
Hospicio avenue: from Monday to Sunday from 8:00 to 22 h
Andalucía avenue (bus lane): from Monday to Sunday from 8:00 to 22 h
Carrera del Darro: Everyday, 24 hours a day


How can i get permission to use my parking place in a garage?

You can ask for a resident card for the access control if you have a parking place in property or lease in a garage.

To get into restricted zones with your vehicle you can ask for a resident card, you can find the application form at the web page of the City Council of Granada), where explains all documents to attach.


How can I get in Albaicin district if i have to do a wedding catering?

You should submit in the General Registry of the City Council of Granada, in their decentralised offices or in the terms described on the Law 30/92 of 26 November.

Asking for permission and giving a copy of the technical cards of the vehicles, because there is a height and width limit in the district.


I have relatives living in the Albaicin district and i must take care of them, how can I get to their home?

You should submit an instance in the Registry of the City Council of Granada asking for permission explaining your situation.

Your should attach the following documents
Applicant´s identiy card copy
Copy of the vehicle movement license
Resident´s identity card copy
Medical certificate of the resident that justifies the need of assistance
The City Council of Granada will answer in writing, authorizing, denying or asking for any other documents that may need.


I am resident in Gran Via de Colon, I need to know how can i get to my residence by car. Do I need a resident card?

It depends on the number of your residence, and if it is being included or not in the restricted area of Down Albaicin, being authorized in some access control.

According to the Appendix 1 of the Regulatory Ordinance of Access Control, numbers from 1 to 13, and 2 to 16 will be considered in the restricted area of Down Albaicin, and will have right to get through the camera access control points Elvira st., Reyes Católicos st. and San Matías st., also by bollard rising access control points at Pagés st. and San Luis.
According to Article 2 of the mentioned Ordinance, there will be considered authorized vehicles those that are property of individual persons living in the affected streets, considering them as the registered people in that address, and get their authorization submitting an application form, that may be temporary, determining its vigency.
The documents to attach to the application form are:
a) Copy of the resident´s identity card and owner of the vehicle.
b) Documental accreditation of the condition of owner/leaser of the residence, with the title deed or the official contract.
c) Vehicle movement license, referred to the same address of the title holder.
After the processing of the query, and if they fulfill all the requirements, there will be granted a CARD that activates the mentioned bollards.


I am resident of the Realejo/Albaicín/Tablas district, what do i need to get to my residence?

You have to submit an application form in the registry of the City Council of Granada or in any decentralized office asking for authorization through that area.

This application form must be attached to the following documentation:
Copy of the Identity card of the vehicle owner
Copy of the vehicle movement license
He has to be registrated, if not, must have a leasing contract or purchasing contract of the residence or the garage in the restricted area, named by the vehicle title holder.
The City Council of Granada will answer in writing, authorizing, denying or asking for any other documents that may need


I am a resident in the Albaicin district, where can i get to my residence?

You have four ways to get in, and you must have a magnetic card previously authorized by the City Council of Granada.

Pagés st., from Ctra. de Murcia
San Luis st., from Cruz de Piedra square
Elvira st.
Reyes Católicos st. (Access to Plaza Nueva from Plaza Isabel la Católica)


I am a resident of the Albaicin district and I have a magnetic card to get though the bollard access control, but it doesn´t work properly, what can I do?

You should apply for a new magnetic card submitting an application form in the registry office of the City Council of Granada, decentralized offices or in the terms described on the Law 30/92 of the November

You should submit the documents required when it was granted.
The City Council of Granada will answer in writing, authorizing, denying, or asking for any other documents that may need


I am resident of the Down Albaicín, where can I get to my residence?

Through San Matías st., Elvira st or Reyes Católicos st, and to that effect you will need authorization of the City Council of Granada to get in to the restricted area.


I am resident of the High Albaicin, where can I get to my residence?

Through Pagés st., and to that effect you will need authorization of the City Council of Granada to get in to the restricted area.
Through San Luis st., and to that effect you will need authorization of the City Council of Granada.

All vehicles can go through freely access controls out of working hours.


I am a delivery man, I need to get to the Albaicin, to make loading and unloading activities, how can I get there?

The district has a specific timetable to do those kind of activities.

In the morning, before 11:00 and after 14:00h, or from 11:00 to 12:00 showing the operator in the access control point the Loading and Unloading card or the Transport Card and being registered in the City Council data base; and until 20:00 and after midnight, on condition that the Local Police doesn´t estipulates any changes in order of citizen´s security, in Holy Week...


With the pedestrianisation Carrera del Darro, can I get to Carrera del Darro with my vehicle?

It is a pedestrian street. Only residents of that streets and emergency vehicles or special authorization ones can.

The only vehicles that can use Carrera del Darro are residents of Carrera del Darro and its adjacents, owners of garages in Carrera del Darro and its adjacents, emergency vehicles, taxis with a customer, vehicles with special authorization to make a puntual access to the area (as weddings, for example) previously requested in writing in the registry of the City Council of Granada.


I am going to marry in a church in the Albicín/Realejo/Sagrario district, how can I get with my vehicle?

You should submit an application form in the registry of the City Council of Granada or at granada.org,in one of the descentraliced registry office or any way described on the article 38.4 of the Law 30/92.

You must communicate the day, hour and place of the wedding.
Also the number plate of the vehicles that you want to be authorized, the bride and the groom.
The City Council of Granada will answer in writing, authorizing, denying and with the route to get to your destination.


How can i confirm the driver in a traffic offence with my vehicle?

It is necessary to submit the driver´s identification documents in writting in the Registry Area of the City Council of Granada, located in Fuerzas Armadas Avenue, 4, District Municipal Boards or any place referred in the art. 38.4 or the Law 30/1992. Also, this identification could be made on the website of the City Council of Granada. (www.granada.org).


Hotels

I have a hotel stablishment in the center of Granada, what shall i do to authorize my customers to acceed with their vehicles?

The Mobility Area of the city council of Granada has an app to send the number plates of the customer´s vehicles. Applicants should request, with an application form at the General Register of the City Council of Granada, to install the app.

Applicants must attach these documents to their request:

  • Opening license
  • Partnership deed or certification of legal entity (profesional worker)
  • Copy of the authorization of the Provincial Delegation of Tourism, Trade and Sport Department in the register of hotel stablishments.

I am going on holiday to Granada and i am going to stay in a hotel in the center of the city, should i have any problem to get in the city with my vehicle?

A tourist is treated like a resident of the area where the hotel is located, so the number plate of the customer´s vehicle will be authorised to get through at the access control points.

We recommend before getting to your hotel to ask the stablishment (or on the web site Itineraries to hotels) the recommended way to do it.

If your hotel is in the Albaicín/Sacromonte and want to acceed through Pagés or San Luis streets, because these are accesses with retractable bollards, it will be neccessary to comunicate your number plate previously. Send your number plate to the hotel and it will send it to us and this way customer will not have any problem at the bollard control point.

If the customer has to go across an access control point by camera, give your number plate once your get to the hotel to upload it on a data base and it does not generate a traffic fine. You can give your number plate when you arrive at the hotel, in reception, it is not neccessary to send it previously.

Remember that you can not use bus lanes (even you are resident or customer of any authorised hotel of the area).


I stayed in a hotel in the center of Granada and i have recieved a traffic fine, what can i do?

Get in touch with the stablishment. The hotels of Granada directly contact us and they know how to solve it.

Check that your hotel is in the list of hotels that send the number plates of the customer´s vehicles: Hotels and check where the traffic infraction has been made, to know if that hotel has permission to circulate in that street.

Also, you can submit a declaration in te Register or Offices referred in the art. 38.4 of the Ley 30/1992 and preferably, in the General Register of the City Council of Granada, in Fuerzas Armadas Avenue,4 (18014) or District Municipal Boards.


Public Transport

if vending machine in the LAC stop does not accept the money to recharge your bus pass, what shall we do?

If due to any circumstance, the vending machine does not accept bill, you can always recharge in any other LAC stop or ordinary bus line. The best option is to go to the stop opposite and recharge the bus pass.

In any case, if you have the opportunity you should let any inspector of the Lac line that will kindly help you and will tell you what to do at any moment.This way, we can check it out the failure of the machine and arrange a portable vending machine, if it is neccessary while the maintenance staff fix the problem.


I was working as taxi driver a few years ago and now i´m considering to return to it , do i need to pass the tests again or is the license that i´ve already got and issued by the City Council of Granada still operative?

You have to pass your exams again, because the validity of the license expires when you leave employement more than a year in a within five years.

The next public notice will be on may and november. The list of topics will be the same or very much like the one used in the last call. You can check all info in the section: Public Transporto -> Taxi.


Disabled People

I have got an European card for disabled people, can I drive through all access control points just showing it in the control point?

At the access point controlled by bollards, you can show, after pressing the intercom, your disabled people card and the operator will give you access getting the bollard down. At the access control points controlled by cameras, you will have free access, but first you have to request in written to the City Council of Granada and so they will have your car number plate already authorized before you pass.

You have to request in written the access through the camera control point submitting an application form in the Register of the City Council, attached to a copy of your driver license and Disabled people card. If it is only for a small touristic visit, you can require it at the following e-mail cgim@movilidadgranada.com.

Remember that you can not drive through the bus lanes controlled by cameras because they are public transport use only.


I have got an European card for disabled people, could I park in ORA zone?

Yes, parking at the ORA zone is free for disabled people, showing your card in a visible place for the controller to check it if neccessary.


Other questions

Is there in Granada some place where cycles could be lended? and if it does exist, where are those points and what lending conditions do they have?

At the moment, the City Council in Granada doesn´t have a cycle lend service.

It only exists inside the universitary area, where there are four parking points settled by the University of Granada, that manages it, with 50 bicyles.


I want to do a moving, What do i have to do?

It is necessary to ask for permission to do it.

You should ask for permission with an application form where appears the address of the moving, the day and the number of hours needed to do it, that you will submit in the General Registry of this City Council with the proper beforehand.

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